| Process & Shipping
All orders are processed within 24-48 hours after your order is confirmed. Most items are shipped within 2-3 business days. Vendor direct & In Stock items ship within 1-2 business days. International orders ship within 7 days. Please allow 1-2 weeks delivery time for certain items. We ship to anywhere in the Continental United States for a flat rate of $10. We ship anywhere in Canada and Mexico for a flat rate of $15. We also ship Worldwide, please email us for shipping fees. If you are overcharged shipping, a refund will be issued to you once actual shipping has been established. Please be advised we are not responsible for custom fees. All items are shipped UPS, USPS Priority or Fedex ground at our option.
Shipping Information
Please contact us if you need any assistance ordering. UPS Ground service does not guarantee delivery times to residential destinations. Saturdays and Sundays are not counted when calculating the number of days a parcel will spend in transit. All shipping costs shown are for destinations in the Continental United States only.
Ordering Information
Please supply all requested shipping information. Occasionally it may be necessary to contact the recipient by telephone to complete delivery. Deliveries via UPS CANNOT be made to P.O. boxes. Please supply your phone number in case questions arise regarding your order. Redelivery charges will apply to orders requiring reshipment due to incorrect delivery information.
Undeliverable & Refused Packages
From time to time, we receive orders that are left unclaimed or refused from the address that it was shipped.
Please confirm your account information when creating your account.
Please confirm your delivery information when checking out.
Packages refused by the recipient, packages unclaimed at the USPS or UPS offices or packages which can not be delivered due to incorrect address information, will be returned to us by UPS, & USPS (sometimes) for a fee. These packages (items) will be treated as a return and will incur all fees associated with a return. All shipping information is provided for you when the item (s) ships via email and your account history, please make sure you have a recipient available to receive your package or posted instructions for re-delivery by the carrier.
To re-ship undelivered items a re-shipping fee will be charged via Paypal.
Return Policy?
We Offer a 14 Day Satisfaction Guarantee Against Manufacturer Defect on Garments. Garments may be returned provided the Garment has Not Been Worn, Damaged or Changed in Any Way. (All Tags & Labels Must Be Intact). All returns must be in their original packaging, and the original packaging must be undamaged. Items to be returned must be in new condition. You must get a Return Authorization from us first, any package received without RMA authorization will be refused. All RMA returns must be received within 10 days of authorization.
A 20% Re-Stocking Fee Will Apply & RETURN SHIPPING CHARGES.
Please be advised: Shipping Fees are Not Refundable.
Notice:
No Returns On: Items that can come in contact with the genital area which includes most lingerie, except if there is a manufacturers defect and the garment has Not Been Worn, Damaged or Changed in Any Way. (All Tags & Labels Must Be Intact). All returns must be in their original packaging.
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